faq

DO YOU NEED TO BE A COACH TO ATTEND SUMMIT?

No. Prospective Coaches and Guests are welcome to purchase tickets to and attend Coach Summit.  All tickets grant access to all Summit-related events with the exception of those you must qualify for to attend.

WHAT ARE THE OFFICIAL 2018 TEAM BEACHBODY COACH SUMMIT DATES?

General Sessions, workshops, and other Team Beachbody-sponsored events take place Thursday, June 21st through Saturday, June 23rd with departures on Sunday, June 24th. Elite-qualifying events take place on Wednesday, June 20th. See the Agenda on CoachSummit.com for more details. Please note: All agendas, schedules, activities, and information herein are subject to change.

WHERE WILL THE 2018 TEAM BEACHBODY COACH SUMMIT BE LOCATED?
WORKSHOPS / WORKOUTS / SHOPPING:

Indiana Convention Center
100 South Capitol Avenue
Indianapolis, Indiana 46225
icclos.com

GENERAL SESSIONS / CELEBRATION:

Lucas Oil Stadium
500 South Capitol Avenue
Indianapolis, Indiana 46225
lucasoilstadium.com

WHAT IS THE MAIN AIRPORT?

7800 Col. H. Weir Cook Memorial Dr.
Indianapolis, IN 46241
(317) 487-9594
indianapolisairport.com

IS THERE GROUND TRANSPORTATION AVAILABLE TO/FROM THE AIRPORT?

Team Beachbody will not be hosting any airport ground transportation. All costs and availability are at the discretion of the company contacted. For information about transportation to/from the Indianapolis International Airport, you may click here.

IS THERE GROUND TRANSPORTATION AVAILABLE TO/FROM THE AIRPORT?

Team Beachbody will not be hosting any airport ground transportation. All costs and availability are at the discretion of the company contacted. For information about transportation to/from the Indianapolis International Airport, you may click here.

WHAT ABOUT TRANSPORTATION TO/FROM MY HOTEL TO THE EVENTS?

Shuttle information will be made available closer to the event.

WHAT HOTELS ARE AVAILABLE?

There are negotiated Team Beachbody rates at a number of different hotels. Each hotel has different policies, pricing, occupancy rules, and a limited number of rooms available at the negotiated rates. Specific rates and details will not be listed in this FAQ due to the complexity and range of options. Click here to view all available options.

Note: Hotel room bookings for 2018 will be available at the special Team Beachbody discount rates beginning Monday, July 17, 2017 at 9AM PT in a qualified, tiered reservations process (defined below). The housing website will expire on Tuesday, May 29, 2018.

HOTEL REGISTRATION QUALIFIED WINDOW

Recognition Window:  2-day advanced booking window
Opens Monday, July 17th at 9AM PT | Closes Tuesday, July 18th at 11:59PM PT

  • 2017 Elite
  • 2017 Premiere
  • Superstars
  • Lifetime 5 Star & Above (As of July 13th, bonus week ending 7/12)
  • Current All Star Legends (as of June 2017)
  • Current All Stars (as of June 2017)

General Window:
Opens Thursday, July 20th at 9AM PT | Closes Tuesday, May 29th at 11:59PM PT

NOTE: Registering outside of your eligible window will result in the cancellation of your reservation(s). If your registration is cancelled for booking outside of your registration window, you will be refunded your deposit of the first night’s room and tax and will need to book a new reservation when the site reopens for general booking at 9AM PT on July 20th. If your preferred hotel and/or room type is unavailable at the time of rebooking, you will need to add yourself to the pending waitlist. Once a room that meets your specifications is available, you will automatically be charged the one night’s room and tax deposit and will receive a room confirmation via email.

HOW DO I BOOK MY ROOM(S)?

All reservations are handled through our third-party partner, Experient. Hotel room availability is on a first-come, first-served basis through Experient only. The Experient site is accessible on CoachSummit.com and is live 24 hours a day showing current availability. If a hotel doesn't show up on CoachSummit.com, this means that the Team Beachbody discounted rooms are sold out at that property, but rooms at the hotel's regular rates may still be available; you may contact the hotel directly to reserve a room at their normal rate. As Coaches make and cancel reservations throughout the year, availability of Team Beachbody discounted rate rooms will continue to fluctuate, so check back often for the most up-to-date list of hotels with discounted room rates available.

IS THERE HOTEL PARKING?

Please visit each individual hotel website for property specific parking information.

WHAT MEALS WILL BE INCLUDED?

Light fare may be provided at the below qualifying events:

  • Wednesday’s Elite Reception (Qualification Only)
  • Friday’s Leadership Ladder Reception (Qualification Only)
  • Friday’s Success Club Reception (Qualification Only)

Shakeology will be offered for purchase onsite during Coach Summit 2018.

WHAT TICKET OPTIONS ARE AVAILABLE?

Please visit the Ticket Pricing page for a full list of available ticket options. Please note, there are multiple single-ticket options that will be available at different times and with different pricing throughout the year. There is NO payment plan option available this year.

WILL I BE ABLE TO PURCHASE ADDITIONAL TICKETS?

Additional tickets will not be available for purchase—each person must purchase his or her own ticket. Anyone who wishes to attend the event must go to CoachSummit.com and click “Register Now” to purchase their own ticket. If you happen to have more than one ticket in your name, any additional tickets will be cancelled and refunded per the cancellation policy.

WHAT IS THE CANCELLATION AND REFUND POLICY?

Not all tickets are refundable; please review your specific ticket's refund policy below. To request a cancellation/refund, complete the Cancellation/Refund Request Form here. All cancellation/refund requests must be submitted no later than May 25, 2018 unless stated otherwise. All refunds are subject to a $25 processing fee.

$145 Tickets are not refundable after December 31, 2017 (at 11:59PM PT). If you cancel your $145 Ticket at any time on or prior to December 31, 2017 you will be refunded the amount you have paid less Twenty-Five Dollars ($25.00) per Ticket for processing fees. These Tickets are transferrable up until and including April 27, 2018.

$175 Tickets are not refundable after May 25, 2018 (at 11:59PM PT). If you cancel your $175 Ticket at any time on or prior to May 25, 2018 you will be refunded the amount you have paid less Twenty-Five Dollars ($25.00) per Ticket for processing fees. These Tickets are transferrable up until and including April 27, 2018.

$195 Tickets are not refundable after May 25, 2018 (at 11:59PM PT). If you cancel your Ticket(s) at any time on or prior to May 25, 2018 you will be refunded the amount you have paid less Twenty-Five Dollars ($25.00) per Ticket for processing fees. These Tickets are transferrable up until and including April 27, 2018.

The New Coach Discount Tickets are not refundable after May 25, 2018 (at 11:59PM PT). If you cancel your Ticket(s) at any time on or prior to May 25, 2018 you will be refunded the amount you have paid less Twenty-Five Dollars ($25.00) per Ticket for processing fees. These Tickets are transferrable up until and including April 27, 2018.

Success Starter Promotion Tickets may be cancelled at any time prior to May 25, 2018 (at 11:59PM PT). If a Success Starter Promotion Ticket qualifier has already purchased a Ticket and registered for Summit, he or she may contact events@beachbody.com for a refund on their original purchased Ticket. No other type of refund will be processed. These Tickets and the codes used to claim these Tickets are non-transferable. No exceptions.

Team Leader Promotion Tickets may be cancelled at any time prior to May 25, 2018 at (at 11:59PM PT). If a Team Leader Promotion Ticket qualifier has already purchased a Ticket and registered for Summit, he or she may contact events@beachbody.com for a refund on their original purchased Ticket. No other type of refund will be processed.

HOW AND WHEN WILL I RECEIVE MY REFUND?

All transactions will be handled on the credit card used at the time of your registration. Please allow up to 2 weeks to see a refund on your bank statement. A $25 processing fee will apply for all purchased, refundable tickets cancelled between the time of booking and designated ticket refund deadline (refer to ticket refund policy).

HOW AND WHEN WILL I RECEIVE MY REFUND?

All transactions will be handled on the credit card used at the time of your registration. Please allow up to 2 weeks to see a refund on your bank statement. A $25 processing fee will apply for all purchased, refundable tickets cancelled between the time of booking and designated ticket refund deadline (refer to ticket refund policy).

WHAT IF THE CREDIT CARD I USED TO REGISTER WITH IS NO LONGER ACTIVE?

Refunds can only be processed to the credit card used during registration. Please contact your bank directly to make sure the funds have been moved to your new account. A $25 processing fee will apply for all purchased, refundable tickets cancelled between the time of booking and designated ticket refund deadline (refer to ticket refund policy).

CAN I RECEIVE MY REFUND VIA CHECK?

No, Team Beachbody will not issue checks.

WHAT IS A TICKET TRANSFER?

A transfer ONLY applies to tickets that have already been registered on the RegOnline system. A transfer applies when a ticket registration is changed from one person’s name to a different person’s name. Regardless of if the ticket is a gift or if the ticket is being sold, any change of user is considered a transfer. Once a transfer has occurred, the ticket is no longer refundable and cannot be transferred again.

HOW DO I TRANSFER MY REGISTERED TICKET?

Only certain tickets are eligible to be transferred. The $145 Ticket, $175 Ticket, $195 Ticket and The New Coach Discount Ticket can be transferred. The Success Starter Ticket and the Team Leader Ticket are nontransferable, no exceptions. Team Beachbody reserves the right to cancel anyone who has used a Success Starter code that was not assigned specifically to them. Once a transfer has occurred, the ticket is no longer refundable and cannot be transferred again.

To request a transfer of your personal ticket, complete the Ticket Transfer Request Form here. All formal transfer requests must be submitted by the ticket owner by April 27, 2018—NO EXCEPTIONS.

Once the transfer is approved, the Events Team will guide you through the transfer process.

ALL MONEY FOR SINGLE TICKET TRANSFERS SHOULD BE EXCHANGED BETWEEN NEW BUYER AND ORIGINAL OWNER. ALL ADDITIONAL PRODUCT(S) [BOXED LUNCHES, SHUTTLE PASSES, ETC.] WILL BE CANCELLED AND REFUNDED TO THE ORIGINAL BUYER. THEY WILL NOT BE SOLD ALONG WITH THE TICKET. A SINGLE TICKET CANNOT BE TRANSFERRED MORE THAN ONE TIME FROM THE ORIGINAL DATE OF ISSUE. ONCE A TICKET HAS BEEN TRANSFERRED, IT IS NO LONGER REFUNDABLE.

WHAT IS A PREPAID TICKET CODE?

There are three types of prepaid codes: the Success Starter Code, the Team Leader Code, and the Transfer Code.

Success Starter and Team Leader qualifiers (see below) who earn a prepaid ticket code can only use the code to register themselves. Success Starter Codes are nontransferable. Team Beachbody reserves the right to cancel anyone who has used a Success Starter Code that was not specifically assigned to them.

Transfer Codes are distributed by the Team Beachbody Events Team to Coaches who have requested a transfer of their eligible ticket. If you receive a Transfer Code from a Coach, you will need to visit the Coach Summit website and register yourself by selecting "Transfer Ticket."

In addition, all monetary transactions must take place between buyer and seller and cannot be facilitated through Beachbody Corporate.

All prepaid codes must be redeemed by May 25, 2018—NO EXCEPTIONS.

WHAT IS A SUCCESS STARTER PROMOTION TICKET?

A Success Starter Promotion Ticket is earned by qualifying for Success Club 5 or 10 in your first three consecutive business months as a Coach. Success Starter qualifiers will be issued a prepaid Success Starter Code (see above). Codes will be emailed directly to the qualifier the second Thursday following their specified qualification month. These codes can be used to register the qualifier only. If the qualifier is already registered, a full refund of their current registration will automatically be processed the month following the end of their qualification period. All codes must be claimed within 4 weeks of the qualifier receiving the code. Tickets/codes unclaimed within those dates will be voided.

For more information, please visit the Success Starter FAQ.

Although qualifiers will be contacted, for inquiries related to the Success Starter Promotion, please contact TBBPromotions@beachbod

WHAT IS A TEAM LEADER PROMOTION TICKET?

Qualify as a Team Leader within twelve (12) months of enrolling as a Coach and receive 1 Free Ticket to Coach Summit. Team Leader qualifiers will be issued a prepaid code. Codes will be emailed directly to the qualifier following their specified qualification month. These codes can be used to register the qualifier only. If the qualifier is already registered, a full refund of their current registration will automatically be processed the month following the end of their qualification period. All codes must be claimed within 4 weeks of the qualifier receiving the code. Tickets/codes unclaimed within those dates will be voided. For more information, please visit the Team Leader Ticket FAQ.

WHAT IS A DISCOUNT CODE?

The only discount code associated with any of our ticket options is The New Coach Discount Ticket. A code is required when selecting this ticket option and will grant $120 off the General Ticket cost of $295, deeming this ticket $175 upon checkout. In order to qualify for this ticket option, you must be a New Coach registering for Summit within 90 days of initial enrollment. You must contact Coach Relations prior to registering to validate your New Coach status and to be given the New Coach Discount code. The Events Team does not issue these codes.

CAN I BRING A GUEST?

Non-Coaches are welcome at Summit, however, only those who are registered and paid-in-full may attend Summit Events. For any qualified receptions and parties, a guest is allowed to attend along with the qualifier. All attendees will be required to provide proper ID for the purchase of alcoholic beverages.

ARE CHILDREN ALLOWED TO ATTEND SUMMIT?

As Summit provides you a unique opportunity to expand your business skills as you develop your Team Beachbody business, with a packed schedule of educational sessions, keynote speakers, and training workshops, Summit is not a kid-centric event. If you’re planning to combine your family vacation with Summit, we would encourage you to have another adult with you as a means of providing supervision to your underage children. Children under the age of 18 will not be permitted to attend training workshops or general sessions, or be allowed to participate in any of the Super Trainer workouts.

If you have children 17 and younger, and would like them to attend the Closing Celebration on Saturday night ONLY, you will be able to purchase a wristband for them.

WILL THERE BE TEAM BEACHBODY-TRAINER HOSTED WORKOUTS?

Yes! Specific trainers will be confirmed as we get closer to the event.

WILL THERE BE A TEAM BEACHBODY STORE ON SITE?

Yes, the CORE will be set up at the Convention Center where we will offer new Team Beachbody apparel and accessories.

WHO DO I CONTACT FOR QUESTIONS ON SUMMIT RECOGNITION?

If you need to dispute any Success Club points or for clarification on your qualifications, please email SuccessClub@Beachbody.com.

For all recognition inquiries, please email Recognition@Beachbody.com.

WHAT’S THE WEATHER LIKE?

The average highs in June are in the mid 80s and the average lows are in the mid 60s.

WHAT’S THE RECOMMENDED ATTIRE?

The dress code for the weekend is casual. For parties, cocktail attire is encouraged. We will be hosting events both inside and out.

  • Think Cool. Indianapolis is known to get warm in the summer; don’t forget to bring cool, comfortable clothes.
  • Expect the elements. Remember that evening events will be outside and subject to the elements. It’s also good to keep in mind that
  • Choose your shoes wisely. While the Convention Center and Stadium are a short distance from each other, it’s always important to pack some comfortable walking shoes.
WHAT’S THE WEATHER LIKE?

The average highs in June are in the mid 80s and the average lows are in the mid 60s.